Patient Rights and Responsibilities

We believe that a successful therapeutic relationship is built on mutual respect and collaboration. Below are your rights as a patient and the responsibilities we ask you to assume to ensure the best possible outcome for your treatment.

In accordance with Florida Statutes and federal regulations, you have the right to:

• Respectful Treatment: Receive respectful, compassionate, and dignified care at all times, regardless of race, national origin, religion, disability, or payment source.
• Confidentiality under applicable law: Have your medical information handled in accordance with applicable medical privacy law and the practice privacy notice. Florida law may provide additional protections for mental health records.
• Informed Consent: Receive clear, understandable information about your diagnosis, treatment options, risks and benefits of medications, and alternative treatments before giving consent.
• Active Participation: Participate actively in decisions about your treatment plan and have your preferences considered.
• Right to Refuse Treatment: Refuse any recommended treatment, including experimental procedures, with an understanding of the medical consequences of your decision.
• Access to Records: Request access to your medical records in accordance with state and federal law, subject to certain safety exceptions.
• Second Opinion: Seek a second opinion from another qualified mental health professional at any time.
• Language Services: Request interpreter services if English is not your primary language or if you have communication barriers.
• Clear Information: Ask questions and receive clear answers about our policies, fees, and billing practices.
• File Complaints: File grievances or complaints about your care without fear of retaliation. You may contact the Florida Department of Health or the Florida Agency for Health Care Administration.
• Privacy During Communication: Communicate privately with your attorney, family members, or other persons of your choosing, subject to reasonable facility rules.

To help us provide you with the best possible care, we ask that you:

• Provide Accurate Information: Give complete and accurate information about your medical history, current symptoms, medications, and allergies.
• Attend Appointments: Arrive on time for scheduled appointments or cancel with the required advance notice as outlined in our Cancellation Policy.
• Follow Treatment Plan: Comply with the agreed-upon treatment plan, including taking medications as directed by your provider and following recommended lifestyle modifications.
• Communicate Changes: Promptly report any problems, side effects, or changes in your condition to your healthcare provider.
• Honor Financial Obligations: Make timely payments for services received, including copayments and cancellation fees, as outlined in our Billing Policy.
• Ask Questions: Seek clarification when you don't understand your diagnosis, treatment plan, or instructions.
• Respectful Behavior: Treat our staff and other patients with courtesy, respect, and consideration.
• Inform Us of Coverage Changes: Notify our office promptly of any changes to your insurance coverage or contact information.

Filing a Complaint

If you have concerns about your care or believe your rights have been violated, you may file a complaint with:

Policy Acknowledgment

By receiving services at Healing Minds Psychiatry, you acknowledge that you have been informed of your rights and responsibilities as a patient and agree to participate in your treatment in accordance with these principles.